In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Your medical record is the physical property of UMass Memorial Health Care; however, you have the right to review the record and to obtain a copy. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of Ciitizen’s services and/or products, including the Services, will be resolved by arbitration. Subject to your compliance with these Terms, Ciitizen hereby grants to you, a personal, worldwide, royalty-free, non-assignable, non-sublicensable, non-transferrable, and non-exclusive license to (a) use the software provided to you as part of the Services and (b) any Work Product for your personal health use only. Uhc medical records We are also experiencing the same thing with them. Service Disclaimer. Summary: Ciitizen respects the rights of copyright owners and expects you to do the same. If you think you may have a medical emergency, call your doctor or 911 immediately. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Ciitizen of your infringement claim in accordance with the procedure set forth below. Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules. Member Account, Password and Security. Across our health system, our electronic medical record (EMR) assist us in providing better … Notwithstanding the foregoing, we will keep your identity and any PHI or sensitive information provided by you in connection with any Feedback strictly confidential. Under no circumstances will Ciitizen be liable in any way for any Content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any such Content. Without limiting the foregoing, Ciitizen and its designees will have the right to remove any content that violates these Terms or is deemed by Ciitizen, in its sole discretion, to be otherwise objectionable. Our Medical Records Certificate prepares you to sit for the Certified Billing and Coding Specialist (CBCS) exam, a national certification offered through the National Healthcareer Association. 3. University HealthCare Alliance Lucile Packard Children’s Hospital Stanford Packard Children’s Health Alliance . UHA contracts with University Medical Partners to provide the medical care in the practice. You are required to register to use our Services and you are responsible for protecting your user credentials. Summary: You agree that you are solely responsible for interactions with other Ciitizen users, and Ciitizen is not obligated to get involved in disputes between its users. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. If you believe any Health Information coming from the records of your health care providers or health plans is inaccurate, it is your responsibility to address this issue with the relevant health care provider(s) or health plan(s). Online Medical Records You can access portions of your electronic medical record online with my Methodist Portal. Prepared for COVID-19. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any Third Party Materials, websites, products, services or resources. Health Care and Stanford Medicine. If you are a user from New Jersey, the foregoing section titled “Disclaimer of Warranties” is intended to be only as broad as is permitted under the laws of the State of New Jersey. We deeply respect the entrepreneurial role of local physicians alongside the rich commitment, history and traditions of their practices, and want to ensure they remain closely engaged with practice leadership. A notification of claimed copyright infringement should be emailed to legal@ciitizen.com(Subject line: “DMCA Takedown Request”). The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. You may request your records on paper or in an electronic format. You further acknowledge that when you request authorization for Ciitizen to access an online portal provided by your health care provider or your health plan, you will be directly connected to an online website for the health care provider or health plan you have designated, and Ciitizen will submit information (including user names and passwords) that you provide in order to log into that portal and obtain your Health Information to upload to your Ciitizen account. The technology and software underlying the Service or distributed in connection therewith are the property of Ciitizen, our affiliates and our partners (the “Software”). Save my name, email, and website in this browser for the next time I comment. DISCLAIMER: University HealthCare Alliance (“UHA”) is a medical foundation affiliated with Stanford Health Care and Stanford Medicine. The remainder of these Terms will continue to apply. Summary: Ciitizen may suspend or terminate any licenses granted by us and/or your account if you have violated these Terms (including violations of the law and fraudulent or abusive activity). Specialty Care. If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to Ciitizen: Repeat Infringer Policy. Prohibition of Class and Representative Actions and Non-Individualized Relief. University HealthCare Alliance (UHA) is the medical foundation of Stanford Health Care and Stanford Medicine. Fax y… Summary: Welcome to the Terms of Service for Ciitizen. Accept external request forms (i.e., not requiring that patients use a specific form. After you register for the My UKHealthCare patient portal, you can: Feedback. You understand that by agreeing to the Terms, you and Ciitizen are each waiving the right to trial by jury or to participate in a class action or class arbitration. Forms may be received via fax, by mail or in person. UHA is a medical foundation affiliated with Stanford Health Care and Stanford Medicine. You agree not to take any action(s) inconsistent with such ownership interests. The notice must be sent to Ciitizen within thirty (30) days of your registering to use the Services or agreeing to these Terms, otherwise you shall be bound to arbitrate disputes in accordance with these Terms. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms). Third Party Material. If any portion of this section is held to be invalid under the laws of the State of New Jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable section. You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Services or in any such Feedback. Ciitizen respects the intellectual property of others, and we ask our users to do the same. If you have questions about your bill, need an estimate for medical services, want to check if your insurance is applicable, or require financial assistance then this is … Benefit coverage for health services is determined by the member specific benefit plan document and applicable laws. Services, Software and Trademarks. Not only do we value physician leadership, feedback, and collaboration, it is an essential dimension of our community-academic based medical practice model. 1. Health Information that comes from records of health care providers or health plans accessed through your HIPAA “right of access” will be “read only” and cannot be altered, although you will have a choice of whether or not to share such Health Information with others. University Hospitals provides its patients with the ability to obtain their medical records simply by contacting the hospital or medical practice in which health care services were delivered. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. and do not exercise control over the professional services provided by the physician groups. i. University Health System is committed to completing your medical records request in a timely manner. Ciitizen reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service. Summary: You agree to indemnify and hold Ciitizen and its affiliates, employees and agents harmless from any losses arising out of your use of the Service, or User Content or your violation of these Terms or violation of another’s rights. We contact healthcare providers on your behalf . Copyright Complaints. You acknowledge and agree that the Services and their content (other than the Health Information and User Content you submit or that we collect on your behalf), including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws (collectively, other than your Health Information and User Content, the “Service Content”). ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You will receive a link to create a new password via email. Access medical records; Learn More About PRISM » Log in to prism. Use the links below that correspond with the UMass Memorial Health Care hospital where you received care to learn how to obtain a copy of your medical record. identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and. Neither UHA, Stanford Health Care, nor Stanford University employ the physicians in the clinics Required fields are marked *. You have the right to review and/or request a copy of your medical records. Please check MyChart, the patient portal, to see if the information you need is already available to you. Requesting Copies of Your Medical Records. This conversation is moderated according to Ciitizen's Patient Record Scorecard Community Rules. If the value of your claim does not exceed $75,000, Ciitizen will pay for the reasonable filing, administrative and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose. Ciitizen can take appropriate action – including legal action – where you are in violation of these Terms. (Limited information available)ORDownload the Authorization to Release Health Information form and return to the Health Information Management Department at Hennepin Healthcare. Nothing in these Terms or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Ciitizen Trademarks without our prior written permission in each instance. License Grant. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. Transfer your medical records to CHA. Legal Disclaimer. UHA was born out of the aspiration for Stanford Medicine and local, leading providers to partner together to bring high-quality care to patients within surrounding communities. UHA is a medical foundation affiliated with Stanford Health Care and Stanford Medicine. By using the Services, you acknowledge and agree that Ciitizen has no control over such third party websites and resources and that we are not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. Schedule your appointment online with select providers. Accessible from any computer, tablet or smart phone, the University Hospitals Personal Health Record (PHR) allows you to receive results, email a doctor, refill a prescription, request or change appointments and so much more - all from the comfort of home or on-the-go, available 24/7. University Medical Partners consists of physician practices in the East Bay and Tri-Valley Region. We are not liable for any loss or damage arising from your failure to comply with this Section. We are not responsible for these materials or services. User Consent.As part of the Service, you may choose to have Ciitizen collect Health Information on your behalf maintained by (1) health care providers or health plans with whom you have, or previously had, a patient or subscriber relationship, or (2) from third-party sites. Choose a personal doctor for routine care and who will be your care coach through all levels of care you may need. Learn more about what University Health Care System offers you and your family. The Service may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links or other access to certain third party websites and resources. By using the Services, you represent and warrant that you are not located in any such country or on any such list. a) email or otherwise upload any Content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Ciitizen, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Ciitizen or its users to any harm or liability of any type; b) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or. This document provides the legal terms of service for use of our website, as well as any of the Services that we offer. Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. You and the Ciitizen agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (the “JAMS Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms). If Ciitizen deletes your account for any suspected breach of these Terms by you, you are prohibited from re-registering for the Services under a different name. Some jurisdictions do not allow the disclaimer or exclusion of certain warranties. All such terms are hereby incorporated by reference into these Terms. Ciitizen does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Services. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. These medical record requirements are provided for reference purposes only and may not include all services or codes. Users should understand that the Ciitizen platform and any Services do not constitute medical advice, and Ciitizen did not generate such Health Information, and is not responsible for the Health Information’s completeness or accuracy; Ciitizen is also not responsible for verifying any Health Information that the user provides. By entering into these Terms and using the Services, you agree to indemnify and hold Ciitizen and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any and all losses, damages, liability and expenses (including reasonable attorneys’ fees), rights, claims, costs, actions of any kind and injury arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) any unauthorized use of the Services; (d) your User Content, or (e) your negligence or willful misconduct. Provide patients their records for free. Your email address will not be published. There is not a public access location to drop off forms for UHA, but forms can mailed or faxed. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. The Notice to Ciitizen should be sent to Ciitizen Corporation, 3000 El Camino Real, 3 Palo Alto Square, Suite 120, Palo Alto, California, 94306 (“Notice Address”). Dispute Resolution by Binding Arbitration. All Feedback provided by you to Ciitizen are non-confidential and becomes the sole and exclusive property of Ciitizen and Ciitizen may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. By using the Services, you represent and warrant that you meet all of these requirements. How can I get a copy of my medical records? At University of Missouri Health Care, we ensure the documentation of your care is appropriate for federal and state guidelines and billing purposes. For more information, please see the Dispute Resolution By Binding Arbitration section below. You understand that the technical processing and transmission of the Service, including your User Content and Health Information, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Learn the entry-level, technical aspects of medical insurance, billing, coding and claims processing in approximately 10 months online. However, it is your sole responsibility to review the Terms from time to time to view any such changes. If Ciitizen and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Ciitizen may commence an arbitration proceeding. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. In the event of account deletion for any reason, Ciitizen may, but is not obligated to, delete any of your Content. We’re working with more hospitals and clinics to support health records. About University HealthCare Alliance. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). UNLESS BOTH YOU AND CIITIZEN AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. You agree that in the event of any dispute between you and the Ciitizen Entities, you will first contact Ciitizen and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within Northern District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement. Virtual visits are open for new and existing patients. No Commercial Use. university healthcare alliance billing, Bill payment services can complicated, but U of U Health hopes to make the process as easy as possible. If you are a private practice provider in Northern California and interested in exploring opportunities for you or your practice, please contact: In contrast to many medical organizations, UHA is a team where physicians, physician leadership, engagement, and involvement are key to our development as a medical foundation. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of this Agreement by Ciitizen or you. Now UnitedHealthcare is making it easier. In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on such Service from time to time. YOU AND CIITIZEN AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. The portal provides limited information such as lab results, radiology, vital signs and bill payment access etc. We know how exhausting medical record requests can be, from demands on staff time to delays in claims processing. Your medical records help you and your physician keep careful track of your health and well-being. We put the medical resources of Stanford Health Care and the Stanford School of Medicine behind you to help your practice to function at a higher level and provide your patients with the most advanced care possible. If you are under 18 years of age, you are not authorized to use the Service, with or without registering, unless your parent or guardian has provided their express prior consent. Without limiting the foregoing, to the maximum extent permitted under applicable law, Ciitizen, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Ciitizen Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please allow us 7 days to complete CL&P and Yankee Gas forms. Ciitizen is also not responsible for the way in which data is displayed on the Site or through the Service, as this may be impacted by the nature and form of the Health Information that Ciitizen receives from you or on your behalf. Our Privacy Policy describes how we handle the registration data and certain other information you provide to us when you use our Services. If you are blocked by Ciitizen from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). University Health Care, with facilities located in the heart of Miami, is a private medical provider dedicated to comprehensive, dependable medical services for our local community. You are solely responsible for maintaining the confidentiality and security of your Ciitizen username, password and other account information, and are fully responsible for any and all activities that occur under your account. University HealthCare Alliance ("UHA") operates the Alliance Medical Group practice. You can access your medical record from MyChart. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information for your account. attention patients and patient representatives: in an abundance of caution and in the best interest of our customers and employees, the walk-up windows for requesting copies of medical records will be closed at all locations until further notice. By centralizing medical information, providing new opportunities for data management, and driving better communication, Epic helps physicians save time, practice more efficiently, and serve patients more effectively. If you forgot your login or need help gaining access to … medical records and release of information. You may (1) link directly to online portals and/or (2) fill out and sign HIPAA requests for access forms (“HIPAA Access Forms”) and request Ciitizen to send those forms to designated health care providers and health plans, in each instance to enable Ciitizen to obtain your Health Information and upload it into your account. Please read the Terms carefully, as they include an agreement to waive the right to bring class action suits against us and to handle any claims you might have against us via arbitration. Our mission is to provide outstanding medical care through exceptional access and service, and to deliver high value care to patients in the rapidly changing world of health care, including coordinated acute care, preventative care, and chronic disease management services. Primary Care. In accordance with the DMCA and other applicable law, Ciitizen has adopted a policy of terminating, in appropriate circumstances and at Ciitizen’s sole discretion, users who are deemed to be repeat infringers. You represent and warrant that you own all right, title and interest in and to the Health Information collected from third parties and any data you provide to us (including any and all intellectual property rights therein), subject to Ciitizen’s right to Work Product (as defined below) as set forth below. Any rights not expressly granted herein are reserved by Ciitizen. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. DISCLAIMER: University HealthCare Alliance (“UHA”) is a medical foundation affiliated with Stanford If you breach any of the terms of these Terms, all licenses granted by Ciitizen will terminate automatically. If you are dissatisfied with any portion of the Service or with these Terms, your sole and exclusive remedy is to discontinue use of the Service. No advice or information, whether oral or written, obtained from the Ciitizen Entities or through the Services, will create any warranty or representation not expressly made herein. You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Summary: Currently, we provide the Services free of charge to the user. Use our Authorization to Communicate and Obtain PHI form. Work together doctor or 911 immediately a personal doctor for routine care and Stanford.. Territories to use our Authorization to release Health information Management Department at HealthCare! 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