Name/Title: Aged Care Accreditation Standard 3.7, 3.8, 3.9 and 3.10 Resident Lifestyle Flowchart (PDF) Document ID: TS4KSNFPVEZQ-210-6425. Organisations providing care and services need to help to minimise the development and spread of antimicrobial resistance in line with the national guidelines. Consumers say the personal or clinical care received supports their health and well-being. The workforce can describe how they identify signs of deterioration. The new Standards comprise eight standards which provide a framework of 42 core requirements for quality and safety in the provision of care and … This includes managing challenging behaviours in ways that involve the consumers, and respects their rights, dignity and independence. Enter your details … Clients and the community expect the safe, effective and quality delivery of personal and clinical care. I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me. For high-impact or high-prevalent risks related to the personal and clinical care of each consumer, organisations are expected to use risk assessments to find ways to reduce these risks. How does the organisation promote infection control and appropriate antibiotic prescribing practices to the workforce, consumers and others to enhance effectiveness? Policy and procedures document the organisation’s processes for responding to deterioration or change in a consumer’s condition, health or abilities, relevant to the services they provide. Contacts at relevant state or territory government departments that can help prepare for, identify and manage any outbreaks are documented and readily available to relevant members of the workforce. if the consumer’s loss of function is temporary, it can be improved or reversed with the right care and services, a higher level of ongoing care and services may be needed to meet the consumer’s needs. It doesn’t include instructions or ‘how to’ information on the different aspects of care. Consumer records show critical information about a change in a consumer’s condition, health or abilities provided by members of the workforce, the consumer or their representative is acted on by the organisation. What assessment tools or processes does the organisation use to monitor and respond to high-impact or high-prevalence risks to consumers? The IPC lead(s) must be a designated member of the nursing staff who has completed an identified IPC course. Harmful events that organisations could have prevented continue to happen in aged care service delivery. The Standard applies to all services delivering personal and clinical care specified in the Quality of Care Principles of 2014. The workforce can identify other individuals, organisations or providers they can make referrals to and any referral criteria that applies. Organisations are expected to recognise the needs, goals and preferences of consumers who are nearing the end of their life. Involving a consumer’s representative in their end of life care decisions must be in line with a consumer’s wishes. Data that is used to monitor infections and resolution rates and the effectiveness of the infection prevention and control program. Organisations will need to meet obligations relating to privacy of information when co-ordinating care with other providers, organisations or individuals. Does the organisation communicate regularly with staff regarding expectations around cohorting, physical distancing, staying home when unwell and the importance of infection prevention and control? This includes how to communicate appropriately and involve consumers, their representatives and others including carers and families. The standards are also mandatory for relevant service-based contracts that receive health funding. The consumer’s advance care and end of life care wishes can be delivered if these are planned. Policies, procedures and assessment tools show that best practice guides the personal and clinical care that the workforce provides. They give clear statements of expected performance and provide criteria to evaluate how well a service is performing … Workforce orientation, training or other records that show how the organisation supported the workforce to understand their roles and responsibilities to prevent and reduce harm from high-impact or high-prevalence risksand meet this requirement. (Such as allied health and other therapies.). Consumers say the organisation coordinates their personal or clinical care well. How does the organisation monitor whether they tailor and deliver personal and clinical care in line with the consumer’s needs, goals and preferences? CentacareCQ delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being. Watch as Sue Gordon, Education Coordinator at Aged Care Quality and Safety Commission, delves into the structure, intent and application of the new standards and advises on how best to prepare for assessment against them. It doesn’t include instructions or ‘how to’ information on the different aspects of care. Standard 8 – The organisation’s governing body is accountable for the delivery of safe and quality care. Organisations are expected to assess the risk of, and take steps to prevent, detect and control the spread of infections. On successful completion of this CPD module, you should be able to: investigate the structure and intent of standard three; understand the expected outcomes of standard three; answer the supportive reflective question that work to support compliance for this standard. Management of the organisation can describe how they deliver personal and clinical care in line with the consumer’s needs, goals and preferences. Both are detailed in the Quality of Care Principles 2014. This includes consumers’ comfort being maximised and their dignity preserved and that staff recognise deterioration and respond in a timely manner. Following on from our article on standard two for the new aged care standards, here we would like to introduce Standard 3 which relates to Personal and Clinical Care. This means organisations can manage risk and provide personal and clinical care in the least restrictive way and least restrictive service environment, while keeping consumers, the workforce and others safe. However, clients don’t always receive care from organisations in a safe and effective way. Standard 3: Personal Care and Clinical Care focusses on the expectations that the community and consumers have regarding the safe, effective and quality delivery of personal and clinical care and is aimed at leaders, managers and other staff members responsible for the delivery of care and services to consumers receiving residential aged care and home care services. Organisations must demonstrate infection prevention and control expertise, such as appointment of infection prevention control (IPC) lead(s), meeting (ongoing) training requirements around infection prevention and control, which should be available to all staff. How does the organisation know whether hand washing practices are effective and in line with national hand hygiene guidelines? Evidence of antimicrobial stewardship policy and processes to support appropriate administration of antibiotics. Residential Aged Care homes are assessed against the Aged Care Standards to determine their suitability for accreditation by the Australian Government's Aged Care Standards and Accreditation Agency. The workforce can also describe how they share this information. Examples of the use of tools and resources for supported decision-making with consumers, representatives and others they want to involve in decisions about their end of life care. What is changing? © Commonwealth of Australia This requirement explains how organisations are expected to respond to deterioration or change in a consumer’s mental health, cognitive or physical function, capacity or condition. Communication with the consumer and a care and services plan that reflects to their needs, goals and preferences will support this requirement. Can the organisation’s infection control processes be quickly escalated in line with the current situation? The workforce can describe the different situations where they shared care documents or communicated information about the consumer’s condition, needs and preferences and how they complied with relevant privacy obligations. There are eight standards that aged care providers must meet - no matter what type of aged care services you receive. This includes how much they want to manage these options themselves.There may be times when an organisation can’t meet a consumer’s needs and preferences. This can include advance care plans, documented needs, goals and preferences and documented discussions with consumers their representatives and others. Evidence of continuous improvement, including how the organisation reviews its policies, procedures and practices based on evidence. If the consumer’s condition, needs, goals and preferences are known to those involved in the consumer’s care it will: There are many different situations where this requirement applies. This is vital for anyone who needs to provide personal or clinical care without already knowing the consumer. Relevant members of the workforce say they feel well prepared and supported to have conversations with consumers about end of life care. Standard 3: Personal Care and Clinical Care focusses on the expectations that the community and consumers have regarding the safe, effective and quality delivery of personal and clinical care and is aimed at leaders, managers and other staff members responsible for the delivery of care and services to consumers receiving residential aged care and home care services. 3 (3) (c) The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved. In the spirit of reconciliation, CentacareCQ recognises the traditional custodians of the land. The organisation is also expected to find ways to include consumers, their representatives and others the consumer wants involved, in communication processes. Evidence of how the organisation will educate the workforce on outbreak management and their roles and responsibilities. What systems does the organisation have to make timely referrals, if this is in line with the consumer’s preferences? Aged Care (CPD) Module Four: ACQS Standard Three Member: $54.00 inc. GST Non-Member: $60.00 inc. GST. Records reflect how the organisation asks for consent to release or share information using methods suitable for each consumer and in accordance with Privacy legislation. Consumers’ and representatives’ observations of members of the workforce confirm that they practice good hand hygiene and help consumers to do the same. Standard Three – Personal Care and Clinical Care . The workforce can describe how they support consumers to direct their own end of life care where possible. It’s expected that organisations develop and implement an effective infection prevention and control program that is in line with national guidelines, including recommendations, advice or guidelines from the Infection Control Expert Group, which advises both the Communicable Disease Network Australia (CDNA), the Australian Health Protection Principal Committee (AHPPC). Records show that policies and procedure are contemporary and refer to best practice guidance, including those specific for outbreak prevention and management, that staff are aware of these policies and procedures, and supports and services have been planned and practised for a potential outbreak. Relevant members of the workforce can describe how they support consumers at the end of their lives. Standard 3: Personal and Clinical Care I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me. What processes are in place to make sure that evidence-based documents and tools for managing high-impact or high-prevalence risks are up-to-date and in line with best practice? Evidence that the organisation’s approach to providing personal and clinical care meets the needs of diverse consumers. This should provide a complete picture of a consumer’s care needs and preferences. It is expected that organisations do this in line with the Quality of Care Principles, 2014. Good use of antimicrobials makes sure they continue to be effective. This can include records from an incident management system about incidents or ‘near misses’ where the service didn’t recognise a consumer’s deterioration. How does handover occur? Policies and procedures describe how the organisation manages high-impact or high-prevalence risks to the safety, health or well-being of consumers. It also has processes to communicate important information about a consumer’s care and how it delivers it. Courses and education ; Compliance assistance; Educational videos; Education resources; Online learning; Media. Safe and effective personal or clinical care improves the consumer’s well-being, including: To meet this requirement, organisations need to do all they can to manage risks related to the personal and clinical care of each consumer. Consumer representatives say that the organisation has processes to support continuity of care. Aged Care Accreditation Standard 3.4, 3.5 and 3.6 Author: WACHS Great Southern Aged Care Improvement Coordinator \(C.Hunter\) Subject: Aged Care Accreditation Standard 3.4, 3.5 and 3.6 Created Date: 3/15/2017 9:24:20 AM What systems does the organisation have to identify and apply up-to-date guidance on best practice for delivering personal or clinical care? In particular, the workforce needs to have the competency, qualifications and knowledge to deliver safe and effective personal and clinical care and promote consumers’ health, well-being and cultural safety. Each Standard consists of a principle and a number of expected outcomes. Aged Care Standard 4 and supporting the goals at the end of life; Aged Care Standard 3 and enabling best practice personal and clinical care; Aged Care Standard 2 and Ongoing Assessment and Planning; Aged Care Standard 1 and Palliative Care; Addressing the new Aged Care Quality Standards; palliAGED 2nd Anniversary; Advance Care Planning; palliAGED Practice Tips; Latest Evidence; Order Resources; … How does the organisation support the workforce to see that part of their job is to work together to improve day-to-day care and be clear on instructions on how to best support consumers? The new Aged Care Quality Standards have been developed through significant consultation and co-design with the aged care sector. The workforce can describe how they set up and monitor that the personal and clinical care they provide is best practice and where they go to get information or advice on best practice. In this series of articles we look at the new Aged Care Standards that commenced from 1st July 2019. What are the influenza immunisation rates for staff and consumers in residential services? Consumers and the community expect the safe, effective and quality delivery of personal and clinical care. It is a big part of how CentacareCQ assists clients to remain independent in their homes. Policy documents that detail infection prevention and control procedures that include risk assessment and risk management strategies, and instructions for the workforce. How are the consumer’s needs, goals and preferences for their end of life care reflected in their care and services plan, including the situation, environment and place where they wish to die? The organisation is expected to educate and support its workforce to minimise risks to consumers. How does the organisation apply risk management principles to implement systems for a clean environment and equipment? What communication systems does the organisation use to make information easily available to relevant agency staff, substitute general practitioners, paramedics and others? Standard 3 is concerned with personal and clinical care so that a person’s needs, goals and preferences nearing the end of life are recognised and addressed. This requirement sets out the expectation that organisations do everything they can to provide safe and effective personal and clinical care. Aged Care Quality Standards. How does the organisation ask for feedback from consumers and their representatives, about how the personal and clinical care delivered meets their needs and optimises their health and well-being? Harmful events that organisations could have prevented can continue to happen in aged care service delivery. This includes infections related to providing care. The new Standards have now been made in law and will take effect from 1 July 2019. The health and disability services standards are made up of four standards and are available below… While organisations need to manage all risks related to the personal and clinical care for each consumer, some risks are more common and have a higher impact on the health and well-being of consumers. Consumers say their personal or clinical care is consistent. Maybe it’s the combination of having both ‘Personal Care’ and ‘Clinical Care’ in the one standard that makes this a tricky Standard to unpack. This includes advance care planning when this has occurred. Standard 3 is about Duty of Care – the moral/legal obligation to ensure the safety and well being of others. Evidence that the organisation monitors how the workforce manages information in relation to information gaps, pending and missing information and that follow up occurs. a. standard and transmission-based precautions to prevent and control infection; and review outcomes and adjust their practices based on these reviews to keep improving. Changes may be mental, cognitive or physical in nature. Do you feel CentacareCQ has met, exceeded or fallen short of this standard? If organisations appropriately manage risks, a consumer’s care and services should be safe and effective and improve their health and well-being. Aged Care Quality Standards: Standard 3 requirement (3) (g) ... have been developed to drive the implementation of safety and quality systems and improve the quality of health care in Australia. Consumers say the organisation has referred them to the appropriate providers, organisations or individuals to meet their changing personal or clinical care needs. 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